Covid-19 Updates: 

We’re doing the best we can to fulfill your orders on time!

 

What are your fulfillment and shipping times?

  • Fulfillment Estimates:  *2 – 7 business days (excludes holidays) in some categories. 
  • Shipping Estimates:      *3 – 6 business days (excludes holidays)  

We still offer complimentary shipping and returns on U.S. orders.

*Fulfillment is the time it takes to make your items and excludes shipping estimates which are typically 3-6 business days ( excludes holidays) after fulfillment but may be longer due to the pandemic.*

*We’re doing our best to get orders out on time, but once they’re in the hands of the carriers, it’s up to their sorting center capacity.*

Estimates are current as of May 1, 2022, and apply to orders placed after this date.

 

Do you design your own products?

We do not outsource our designs, they are made in-house.  We love creating, uniquely designed clothing for you to enjoy or share with others!

 

What payments do you accept?

We accept all major credit cards, and payments made by Paypal, Google Pay, Apple Pay, Afterpay, Klarna, and Sezzle.

 

What is Afterpay? What is Klarna? What is Sezzle?

Afterpay, Klarna, and Sezzle are payment solutions that provide monthly payment plan options. Make the first of 4 interest-free payments now. Enjoy Sania Marie now, pay later.

Obtain more information about Afterpay here: https://www.afterpay.com/en-US

Obtain more information about Klarna here: https://www.klarna.com/us/

Obtain more information about Sezzle here: https://shopper-help.sezzle.com/hc/en-us

 

How can I checkout with Afterpay, Klarna or Sezzle?

  1. At checkout, select Afterpay, Klarna or Sezzle in the payment section.
  2. Confirm your billing information and payment details.
  3. You will then be prompted by an Afterpay, Klarna or Sezzle popup to create an account or sign in.
  4. Once your application is completed and if approved through Afterpay, Klarna or Sezzle your order will be confirmed, processed, and shipped.

 

How can I return an order placed using Afterpay, Klarna or Sezzle? Will I receive a full refund?

All orders are subject to our return policy.

Orders purchased through Afterpay or Klarna may be returned by mail to our warehouse. Your return must be received within 10 days from your order received date. Refund requests will be submitted to Afterpay or Klarna once the return has been received and processed at our warehouse.

 

I have a question about my current order?

If you’ve already placed an order with us and want to get in touch about that specific order, you can reply to your order confirmation email. We’ll respond as quickly as we can to assist you.

 

Can I cancel my order?

All products in the Sania Marie catalog are made on-demand. Once fulfillment has started your order cannot be canceled. If you have questions, we’re always an email or phone call away. Please contact us or Tweet Us @HelpSania

 

What is your return policy?

We offer complimentary returns on U.S. orders. Some exclusions do apply. Check our return policy for more information.

 

Do you offer refunds?

Yes. Check our return policy for more information.

 

Where do you ship?

Sania Marie ships to most countries worldwide using FedEx, UPS, USPS, DHL, Dpd, and Latvijas Pasts.

See our Delivery page for more information.

 

Do you sell gift cards?

Gift cards are a thoughtful gift for that special someone or a great way to reward yourself. However, we do not offer gift cards yet but keep checking back.

 

My discount code didn’t work?

Please make sure you have input the code correctly. Secondly, check the terms and conditions of your code, if the item is on sale or in a certain category the discount may not work. If it’s still not working, please contact us for assistance.

 

Can I use more than one promotional code on my order?

No

 

Where are you located?

We do not have a physical location. You can only purchase Sania Marie online via this website, Instagram, or Facebook which means we’re open 24/7. If you are a returning visitor then thank you for coming back, if this is your first time, welcome to Sania Marie!

 

What if my order is lost in transit?

We understand how it feels to anxiously wait for an order only to discover it’s lost in transit. Don’t worry; we’ll replace your order at no additional cost to you. All claims must be submitted no later than 3 weeks after the estimated delivery date.

To initiate your claim, please contact us as soon as possible.

Monday – Sunday     10:30 a.m.- 4:00 p.m. 

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts- we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please contact us within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

 

How do I become a Brand Influencer/ Ambassador:

Thank you for expressing an interest in Sania Marie. Please express your interest here.

 

For press who do I contact?

Please contact us

 

Are you looking for models?

At this time we’re not currently searching for models but we are taking information for future campaigns.

Inquiries can be sent to contact us

 

Who do I contact to become a retailer?

Please send an inquiry about our retailer info to contact us.

 

Any upcoming career opportunities?

Currently not at this time but please check back.

 

Can I have a catalog?

At this time we’re not doing any print catalogs.

 

I still have more questions. Who do I contact?

We do our best to keep this page updated, but if you still have questions, we’re always an email or phone call away: contact us

We’ll be happy to talk to you!

Monday – Sunday    10:30 a.m.- 4:00 p.m.

 

Or you can contact us via our social media pages:

Facebook

Instagram