Frequently Asked Questions

We’ll continue to share information on this page, so check back often.

 

Can I still purchase from your website?

Sania Marie is still operating and accepting orders.

 

Has COVID-19 affected fulfillment and shipping times?

Yes, the global social distancing measures are affecting our store which means order fulfillment and shipping is taking longer than usual, but don’t worry your order will reach you.  Our current fulfillment estimates are 3-11 business days (excludes holidays) in some categories. 

We are still offering free domestic standard shipping for a limited time only.

*Fulfillment is the time it takes to make your items and excludes shipping estimates which are typically 3-5 business days ( excludes holidays) after fulfillment but may be longer due to the pandemic.

We’re doing our best to get orders out on time, but once they’re in the hands of the carriers, it’s up to their sorting center capacity.  We’re seeing industry-wide carrier delays which mean tracking links will take longer than usual to update, with shipments being stuck in pre-transit. This doesn’t mean that your order is lost, but that it’s still being processed by the carrier.*

Estimates are current as of February 10, 2021, and apply to orders placed after this date.

 

How are your products made?

Each product you see in our store is made on-demand, which means once you place the order, we start working to get it to you. It takes time for us to create and send out the product(s), but making each order on-demand allows us to avoid overproduction which leads to textile waste. This way we’re all part of the sustainable fashion movement!

We do not outsource our designs.  We love creating, uniquely designed clothing, and accessories for you to enjoy or share with others!

You can check out our delivery times here.

 

What payments do you accept?

We accept credit and debit card payments, as well as payments made by Paypal, Apple Pay, Afterpay, and Amazon Pay.

 

How does pay later with Afterpay work?

At checkout, select installments by Afterpay as your payment method. Pay in 4 interest-free payments every 2 weeks. Enjoy Sania Marie now, pay later!

 

I have a question about my current order?

If you’ve already placed an order with us and want to get in touch about that specific order, you can reply to your order confirmation email. We’ll respond as quickly as we can to assist you.

 

Can I cancel my order?

All products in the Sania Marie catalog are made on-demand. Once fulfillment has started your order cannot be canceled. If you have questions, we’re always an email or phone call away. Please send your inquiry to contact@saniamarie.com or call us at 773-417-6271.

 

What is your return policy?

Safety is a high priority, and due to the COVID-19 pandemic, we’ve had to suspend product returns. We will not accept returns on face masks due to health and hygiene reasons.

Therefore, Sania Marie reserves the right to refuse returns at its sole discretion.

Any returns that occur because of an error on our part will be handled at our expense.

Check out the return page for more information.

 

Do you offer refunds?

Check out the return policy for details.

 

Where do you ship?

Sania Marie ships to most countries worldwide using FedEx, UPS, USPS, DHL, Dpd, and Latvijas Pasts.

See our Delivery page for more information.

 

Do you sell gift cards?

Gift cards are a thoughtful gift for that special someone or a great way to reward yourself. However, we do not offer gift cards yet but keep checking back.

 

My discount code didn’t work?

Please make sure you have input the code correctly. Secondly, check the terms and conditions of your code, if the item is on sale or in a certain category the discount may not work. If it’s still not working, please send an email to contact@saniamarie.com or call us at 773-417-6271 for assistance.

 

Can I use more than one promotional code on my order?

No

 

Where are you located?

We do not have a physical location. You can only purchase Sania Marie online via this website, Instagram, or Facebook which means we’re open 24/7. If you are a returning visitor then thank you for coming back, if this is your first time, welcome and come on in ..open doors

 

What if my order is lost in transit?

We understand how it feels to anxiously wait for an order only to discover it’s lost in transit. Don’t worry; we’ll replace your order at no additional costs to you. All claims must be submitted no later than 3 weeks after the estimated delivery date.

To initiate your claim, send an email to contact@saniamarie.com or give us a call at 773-417-6271 for assistance.

Monday – Sunday     9 a.m.- 6:00 p.m.

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@saniamarie.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts- we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at contact@saniamarie.com  within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

 

How do I become a Brand Influencer/ Ambassador:

Thank you for expressing an interest in Sania Marie. Please send an inquiry about our brand influencer/ ambassador program to contact@saniamarie.com

 

For press who do I contact?

Please email contact@saniamarie.com

 

Are you looking for models?

At this time we’re not currently searching for models but we are taking information for future campaigns.

Inquiries can be sent to contact@saniamarie.com

 

Who do I contact to become a retailer?

Please send an inquiry about our retailer info to contact@saniamarie.com

 

Any upcoming career opportunities?

Currently not at this time but please check back.

 

Can I have a catalog?

At this time we’re not doing any print catalogs.

 

I still have more questions. Who do I contact?

We do our best to keep this page updated, but if you still have questions, we’re always an email or phone call away. Please send your inquiry to contact@saniamarie.com or call us at 773-417-6271.

We’ll be happy to talk to you!

Monday – Sunday    9 a.m.- 6:00 p.m.

 

Or you can contact us via our social media pages:

Facebook: https://facebook.com/saniamarieapparel

Instagram: https://instagram.com/saniamarieapparel

Pinterest: https://pinterest.com/saniamariedesigns