Returns

Safety is our first priority so returns are handled on a case by case basis until COVID-19 is controlled.

Therefore, Sania Marie reserves the right to refuse returns at its sole discretion.

 

What’s your return policy?

We hope you love your Sania Marie purchase. In the event you are not completely satisfied we will offer you a store credit.

Any returns or problems that occur because of an error on our part will be handled at our expense. 

Please email us at contact@saniamarie.com or call 773-417-6271 if you need to start a return claim.

 

How do I return my item(s)?

Email us at:

contact@saniamarie.com

 

 Sale or Discounted Items Return Policy:

All items on sale are final sale. No returns, refunds, or exchanges on sale items will be accepted. Sale items will be identified on the product’s page with a strikethrough on the original price.

 

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts – we have one for every item listed on our store, in the product description section. We also suggest sizing up if you like a looser fit.

Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at contact@saniamarie.com  within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one.

Please note return shipping is the responsibility of the customer unless a manufacturer’s damage or an error has occurred.

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@saniamarie.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Do you offer refunds?

Refunds are offered to customers that receive the wrong items, damaged items, or an order was lost in transit. If any of these apply, please contact us at contact@saniamarie.com with photos of wrong/damaged items and we’ll sort it out for you!  

Please note: We must receive your item(s) within 4 weeks after the product is received to process your refund. You have the option to receive your refund in the original form of payment or receive a store credit. Once we approve your refund request, please allow 2-5 business days for processing.

 All item(s) must be unworn, unsoiled, and not laundered at any time. If merchandise was included with tags, it must remain intact and in original condition. If the item(s) are determined to have been soiled, worn, or altered, it will not be accepted for a refund.  

We reserve the right to refuse any merchandise we deem to be worn or unwashed.

If you have any more questions check out our FAQ page or call us at 773-417-6271 or send an email to contact@saniamarie.com