We want you to be 100% satisfied. We handle returns on a case by case basis with the goal of making sure our customers are happy.
OUR RETURN POLICY?
We want to make returns as easy as possible. Here is a list of items we accept as returns:
– unworn items
– items you believe are defective
In order to process returns, we must receive the item within 30 days of your order date on your receipt. Please account for the time it takes for your returned item to be delivered by carrier to us.
DOES THAT INCLUDE SALE or DISCOUNTED ITEMS?
Please note only regularly priced item(s) will be refunded to your original form of payment. Any special promotion or sale item(s) are eligible for exchange for store credit only.
*Excludes first-time customer discounts and rewards discounts*
HOW DO I RETURN MY ITEM(S)?
Please email us at:
Fill out our return form included with your order number.
Please note, return shipping is the responsibility of the customer, unless a manufacturer damage or error has occurred. If that is the case, please contact customer service at firstname.lastname@example.org
DO YOU OFFER EXCHANGES?
Depends on the item. For more info, email@example.com
Please note return shipping is the responsibility of the customer, unless a manufacturer damage or error has occurred.
HOW DO I GET MY REFUND?
We must receive your item(s) within 30 days of your order date in order to receive your refund. You have the option to receive your refund in the original payment of receive a store credit. Once we receive your returned item, please allow 7-10 business days for processing, checking your item(s) and processing your refund.
All item(s) must be unworn, unsoiled and not laundered at any time. If merchandise was included with tags, they must remain in tact and in original condition. If the item(s) are determined to have been soiled, worn, or altered, it will not be accepted for a refund.