Returns

Due to the COVID-19 pandemic, we are temporarily suspending some product returns. Safety is our first priority so returns are handled on a case by case basis until COVID-19 is controlled.

therefore, Sania Marie reserves the right to refuse returns at its sole discretion.

Any returns or problems that occur because of an error on our part will be handled at our expense. 

Please email us at contact@saniamarie.com or call 773-417-6271 if you need to return an item. 

 

OUR RETURN POLICY?

We want to make returns as easy as possible. Here is a list of items we accept as returns:

– unworn items

– unwashed

– unaltered

– items you believe are defective

We do not accept returns on face masks due to health and hygiene reasons.

In order to process returns, we must receive the item within 4 weeks after the product is received. Please account for the time it takes for your returned item to be delivered by carrier to us.

 

HOW DO I RETURN MY ITEM(S)?

Please email us at:

contact@saniamarie.com

OR

Fill out our return form included with your order number.

 

Please note, the return shipping expense is the responsibility of the customer unless manufacturer damage or error has occurred. If that is the case, please contact customer service at contact@saniamarie.com

 

 DOES THAT INCLUDE SALE or DISCOUNTED ITEMS?

Please note only regular priced item(s) will be refunded to your original form of payment. Any special promotion or sale item(s) are eligible for exchange for store credit only.

*Excludes first-time customer discounts and rewards discounts*

  

DO YOU OFFER EXCHANGES?

Depends on the item. For more info, contact@saniamarie.com

Please note return shipping is the responsibility of the customer unless a manufacturer’s damage or an error has occurred.

 

 

HOW DO I GET MY REFUND?

We must receive your item(s) within 4 weeks after the product is received to process your refund. You have the option to receive your refund in the original payment or receive a store credit. Once we receive your returned item, please allow 7-10 business days for processing, checking your item(s) and processing your refund.

 

All item(s) must be unworn, unsoiled, and not laundered at any time. If merchandise was included with tags, they must remain intact and in original condition. If the item(s) are determined to have been soiled, worn, or altered, it will not be accepted for a refund.

 

If you have any more questions check out our FAQ page or call us at 773-417-6271 or send an email to contact@saniamarie.com