Returns

Due to the COVID-19 pandemic, we are temporarily suspending some product returns. Safety is our first priority so returns are handled on a case by case basis until COVID-19 is controlled.

therefore, Sania Marie reserves the right to refuse returns at its sole discretion.

Any returns or problems that occur because of an error on our part will be handled at our expense. 

Please email us at contact@saniamarie.com or call 773-417-6271 if you need to return an item. 

 

What’s your return policy?

We want to make returns as easy as possible so if there’s something wrong with your order, pleases let us know by contacting us at contact@saniamarie.com

Here is a list of items we accept as returns:

– unworn items

– unwashed

– unaltered

– items you believe are defective

We do not accept returns on face masks due to health and hygiene reasons.

In order to process returns, we must receive the item within 4 weeks after the product is received. Please account for the time it takes for your returned item to be delivered by carrier to us.

 

How do I return my item(s)?

Please email us at:

contact@saniamarie.com

OR

Fill out our return form included with your order number.

Please note, the return shipping expense is the responsibility of the customer unless manufacturer damage or error has occurred. If that is the case, please contact customer service at contact@saniamarie.com 

 

 Does that include sale or discounted items?

Please note only regular priced item(s) will be refunded to your original form of payment. Any special promotion or sale item(s) are eligible for a store credit only.

 

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts- we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at contact@saniamarie.com  within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Please note return shipping is the responsibility of the customer unless a manufacturer’s damage or an error has occurred.

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@saniamarie.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@saniamarie.com with photos of wrong/damaged items and we’ll sort it out for you!

Please note: We must receive your item(s) within 4 weeks after the product is received to process your refund. You have the option to receive your refund in the original payment or receive a store credit. Once we receive your returned item, please allow 7-10 business days for processing, checking your item(s) and processing your refund.

 All item(s) must be unworn, unsoiled, and not laundered at any time. If merchandise was included with tags, they must remain intact and in original condition. If the item(s) are determined to have been soiled, worn, or altered, it will not be accepted for a refund.

If you have any more questions check out our FAQ page or call us at 773-417-6271 or send an email to contact@saniamarie.com