Frequently Asked Questions
Covid-19 Updates:
We're doing the best we can to fulfill your orders on time!
What are your fulfillment and shipping times?
- Fulfillment Estimates: *2 - 7 business days (excludes holidays) in some categories.
- Shipping Estimates: *3 - 6 business days (excludes holidays)
We still offer complimentary shipping.
*Fulfillment is the time it takes to make your items. It excludes shipping estimates, typically 3-6 business days (excluding holidays) after fulfillment, but it may be longer due to inclement weather conditions, severe weather conditions, etc.*
*We're doing our best to get orders out on time, but once they're in the hands of the carriers, it's up to their sorting center capacity.*
Estimates are current as of March 2024.
Do you design your products?
We do not outsource our designs; they are made in-house. We love creating uniquely designed clothing for you to enjoy or share with others!
What payments do you accept?
We accept all major credit cards, and payments from Amazon Pay, Afterpay, Apple Pay, Google Pay, Meta Pay, and Shop Pay.
What is Shop Pay and Afterpay?
Shop Pay and Afterpay is a payment solution that provides monthly payment plan options. Make the first of 4 interest-free payments now. Enjoy Sania Marie now, and pay later!
How can I checkout with Shop Pay or Afterpay?
- At checkout, select Shop Pay or Afterpay in the payment section.
- You will then be prompted to choose the option to pay in installments.
- Review your purchase, and then make your first payment at checkout.
How can I return an order placed using Shop Pay or Afterpay? Will I receive a full refund?
All orders are subject to our return policy. You may receive a full refund if your return claim is accepted. Start your claim here.
I have a question about my current order.
If you've already placed an order with us and want to get in touch about that specific order, you can reply to your order confirmation email. We'll respond as quickly as we can to assist you.
Can I cancel my order?
All products in the Sania Marie catalog are made on demand. Once fulfillment has started, your order cannot be canceled. We’re always an email away if you have questions.
What is your return policy?
Some exclusions do apply. Check our return policy for more information.
Do you offer refunds?
Yes. Check our return policy for more information.
Where do you ship?
Sania Marie ships to most countries worldwide using FedEx, UPS, USPS, DHL, Dpd, and Latvijas Pasts.
See our delivery page for more information.
Do you sell gift cards?
Yes.
My discount code didn't work.
Please make sure you have input the code correctly. Secondly, check the terms and conditions of your code; if the item is on sale or in a specific category, the discount may not work. If it's still not working, contact us for assistance.
Can I use more than one promotional code on my order?
No
Where are you located?
We do not have a physical location. You can only purchase Sania Marie online via this website or social media, which means we're open 24/7. If you are a returning visitor, then thank you for coming back. If this is your first time, welcome to Sania Marie!
What if my order is lost in transit?
We understand how it feels to anxiously wait for an order only to discover it's lost in transit. All claims must be submitted no later than three weeks after the estimated delivery date. To initiate your claim, please contact us as soon as possible.
I received a wrong/damaged product; what should I do?
We're so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, send us an email within a week with photos of the damaged product, your order number, and any other details you may have about your order. We'll get back to you with a resolution as soon as possible!
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you're unsure which size would fit better, check out our sizing charts in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that's the case, please contact us within a week of receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one or issue a refund!
How do I become a Brand Influencer/ Ambassador:
Thank you for expressing an interest in Sania Marie. You can find out more here.
For press, who do I contact?
Send an email to contact@saniamarie.com.
Are you looking for models?
Currently, we’re not now searching for models, but we are taking information for future campaigns.
Inquiries can be sent to contact@saniamarie.com
Who do I contact to become a retailer?
Please send an inquiry about our retailer info to contact@saniamarie.com
Any upcoming career opportunities?
Currently, not at this time, but please check back.
Can I have a catalog?
At this time, we’re not doing any print catalogs.
I still have more questions. Who do I contact?
We do our best to keep this page updated, but if you still have questions, we’re always an email or phone call away!
We’ll be happy to talk to you!
Monday - Sunday 10:30 a.m.- 4:00 p.m.
Or you can contact us here or via our social media pages:
