What’s your return policy?
We make every effort to offer our customers the most awesome Sania Marie products and services. Still, if you are not completely satisfied, we will gladly accept your return within 30 (calendar) days of receipt. Some exclusions apply. We’ll also pay the return shipping costs. If you have any questions, please email us at firstname.lastname@example.org.
How do I return my item(s)?
Please contact us to start your return claim. You will need your order packing slip.
Sale or Discounted Items Return Policy:
All items on sale are final. No returns, refunds, or exchanges on sale items will be accepted. Sale items will be identified on the product’s page with a strikethrough on the original price.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check our sizing charts. We also suggest sizing up if you like a looser fit.
Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please contact us within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one.
I received a wrong/damaged product, what should I do?
To help us resolve this issue for you quickly, please contact us within a week’s time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
This happens when you purchase the wrong product, it doesn’t fit, or you no longer want the item. We will offer you store credit and a complimentary return on US orders only.
Do you offer refunds?
Yes. We must receive your item(s) within 30 calendar days after you receive it. You pick your reimbursement option: refund in the original form of payment or store credit. Please allow 2-5 business days for processing your refund.
All item(s) must be unsoiled and not laundered at any time. If merchandise was included with tags, it must remain intact and in original condition. If the item(s) are determined to have been soiled or altered, it will not be accepted for a refund.
We reserve the right to refuse any merchandise at our discretion.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.