Frequently Asked Questions
Do you design your products?
We do not outsource our designs; they are made in-house. We love creating uniquely designed clothing for you to enjoy or share with others!
What are your fulfillment and shipping times?
- Fulfillment Estimates: *2 - 7 business days (excludes holidays) in some categories.
- Shipping Estimates: *3 - 6 business days (excludes holidays)
We still offer complimentary shipping on domestic orders.
*Fulfillment is the time it takes to get your order ready to ship. It usually takes 2-7 business days to make your item(s). Once your package is handed off to the courier, how long it takes to get to you depends on the courier service. Shipping estimates may take longer due to inclement weather, bad weather, etc.
Estimates are current as of January 2025.
What payments do you accept?
We accept Visa, Mastercard, American Express, Discover, Amazon, Apple Pay, Google Pay, Meta Pay, Shop Pay, and Diners Club.
What are Shop Pay and Afterpay?
Shop Pay and Afterpay are payment solutions that provide monthly payment plan options. Make the first of 4 interest-free payments now. Enjoy Sania Marie now, and pay later!
How can I checkout with Shop Pay or Afterpay?
- At checkout, select Shop Pay or Afterpay in the payment section.
- You will then be prompted to choose which option to pay in installments.
- Review your purchase, and then make your first payment at checkout.
How can I return an order placed using Shop Pay or Afterpay? Will I receive a full refund?
All orders are subject to our return policy. You may receive a full refund if your return claim is accepted. Start your claim here.
I have a question about my current order.
For questions about your recent order, please reply to the order confirmation email you received. Our team will be happy to assist you.
Can I cancel my order?
All products in the Sania Marie catalog are made on demand. Once fulfillment has started, your order cannot be cancelled. We’re always an email away if you have questions.
What is your return policy?
Some exclusions do apply. Check our return policy for more information.
Do you offer refunds?
Yes. Check our return policy for more information.
Where do you ship?
Sania Marie ships to most countries worldwide using FedEx, UPS, USPS, DHL, Dpd, and Latvijas Pasts.
See our delivery page for more information.
Do you sell gift cards?
Yes.
My discount code didn't work.
Please make sure you have input the code correctly. Secondly, check the terms and conditions of your code; if the item is on sale or in a specific category, the discount code may not work. If it's still not working, contact us for assistance.
Can I use more than one promotional code on my order?
No
Where are you located?
We do not have a physical location. You can only purchase Sania Marie online via this website or social media, which means we're open 24/7. If you are a returning visitor, then thank you for coming back. If this is your first visit, welcome to Sania Marie!
What if my order is lost in transit?
We understand how it feels to anxiously wait for an order only to discover it's lost in transit. See our return page for more information.
I received a wrong/damaged product; what should I do?
We're so sorry if the item you ordered arrived damaged or incorrect. To help us resolve this for you quickly, send us an email within a week with photos of the damaged product, your order number, and any other details you may have about your order. We'll get back to you with a resolution as soon as possible! See our return page for more information.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you're unsure which size would fit better, check out our sizing charts in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If so, contact us within a week of receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one or issue a refund!
How do I become a Brand Influencer/ Ambassador:
Thank you for expressing an interest in Sania Marie. You can find out more here.
For press, who do I contact?
Send an email to contact@saniamarie.com.
Are you looking for models?
We’re not searching for models right now. However, we are taking information for future campaigns. Inquiries can be sent to contact@saniamarie.com
Who do I contact to become a retailer?
Please send your retailer info to contact@saniamarie.com
Any upcoming career opportunities?
No, please check back later.
Can I have a catalog?
At this time, we’re not doing any print catalogs.
I still have more questions. Who do I contact?
We do our best to keep this page updated, but if you still have questions, use our chat box, contact us here, or email us at contact@saniamarie.com.
We’ll be happy to talk to you!
Monday - Sunday 11:00 a.m.- 6:00 p.m.
Or you can send us a message via our social media pages:
