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Frequently Asked Questions

Covid-19 Updates: 

We're doing the best we can to fulfill your orders on time!

What are your fulfillment and shipping times?

  • Fulfillment Estimates:  *2 - 7 business days (excludes holidays) in some categories. 
  • Shipping Estimates:      *3 - 6 business days (excludes holidays)  

We still offer complimentary shipping and returns on U.S. orders.

*Fulfillment is the time it takes to make your items and excludes shipping estimates which are typically 3-6 business days ( excludes holidays) after fulfillment but may be longer due to the pandemic.*

*We're doing our best to get orders out on time, but once they're in the hands of the carriers, it's up to their sorting center capacity.*

Estimates are current as of August 2022, and apply to orders placed after this date.

Do you design your own products

We do not outsource our designs, they are made in-house.  We love creating, uniquely designed clothing for you to enjoy or share with others!

What payments do you accept?

We accept all major credit cards, and payments made by Paypal, Amazon, and Apple Pay, Google Pay, Meta Pay, and Shop Pay.

What is Shop Pay?

Shop Pay is payment solutions that provide monthly payment plan options. Make the first of 4 interest-free payments now. Enjoy Sania Marie now, pay later.

How can I checkout with Shop Pay?

  1. At checkout, select Shop Pay in the payment section.
  2. You will then be prompted to choose the option to pay in installments.
  3. Review your purchase, and then make your first payment at checkout.

How can I return an order placed using Shop Pay? Will I receive a full refund?

All orders are subject to our return policy.

Orders purchased through Shop Pay may be returned by mail to our warehouse. Your return must be received within 15 days from your order received date. Send an email to contact@saniamarie.com to start your claim.

I have a question about my current order?

If you've already placed an order with us and want to get in touch about that specific order, you can reply to your order confirmation email. We'll respond as quickly as we can to assist you.

Can I cancel my order?

All products in the Sania Marie catalog are made on-demand. Once fulfillment has started your order cannot be canceled. If you have questions, we’re always an email or phone call away. Please contact us.

What is your return policy?

We offer complimentary returns on U.S. orders. Some exclusions do apply. Check our return policy for more information.

Do you offer refunds?

Yes. Check our return policy for more information.

Where do you ship?

Sania Marie ships to most countries worldwide using FedEx, UPS, USPS, DHL, Dpd, and Latvijas Pasts.

See our delivery page for more information.

Do you sell gift cards?

Yes. Gift cards are a thoughtful gift for that special someone or a great way to reward yourself. 

My discount code didn't work?

Please make sure you have input the code correctly. Secondly, check the terms and conditions of your code, if the item is on sale or in a certain category the discount may not work. If it's still not working, please contact us for assistance.

Can I use more than one promotional code on my order?

No

Where are you located?

We do not have a physical location. You can only purchase Sania Marie online via this website, Instagram, or Facebook which means we're open 24/7. If you are a returning visitor then thank you for coming back, if this is your first time, welcome to Sania Marie!

What if my order is lost in transit?

We understand how it feels to anxiously wait for an order only to discover it's lost in transit. Don't worry; we'll replace your order at no additional cost to you. All claims must be submitted no later than 3 weeks after the estimated delivery date.

To initiate your claim, please contact us as soon as possible.

Monday - Sunday     10:30 a.m.- 4:00 p.m. 

I received a wrong/damaged product, what should I do?

We're so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, send us an email within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We'll get back to you with a resolution as soon as possible!

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you're unsure which size would fit better, check out our sizing charts- we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that's the case, please contact us within a week after receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one, or issue a refund!

How do I become a Brand Influencer/ Ambassador:

Thank you for expressing an interest in Sania Marie. Please send an email to contact@saniamarie.com

For press who do I contact?

Send an email to contact@saniamarie.com

Are you looking for models?

At this time we’re not currently searching for models but we are taking information for future campaigns.

Inquiries can be sent to contact@saniamarie.com

Who do I contact to become a retailer?

Please send an inquiry about our retailer info to contact@saniamarie.com

Any upcoming career opportunities?

Currently not at this time but please check back.

Can I have a catalog?

At this time we’re not doing any print catalogs.

I still have more questions. Who do I contact?

We do our best to keep this page updated, but if you still have questions, we’re always an email or phone call away!

We’ll be happy to talk to you!

Monday - Sunday    10:30 a.m.- 4:00 p.m.

 Or you can contact us  here or via our social media pages:

Facebook

Instagram

Twitter